Service delivery

Delivery Policy
of the Order

Last updated: March 2026 THEMANIAKS ENGINEERING WORKSHOP SRL

MKWork Manager is a digital service (SaaS). There is no physical delivery. "Delivery" means granting access

01 What does "delivery" mean for MKWork?

Because MKWork Manager is a software application delivered exclusively online (SaaS), there is no physical product to be shipped. By "order delivery" we mean:

  • Creating and activating your organization account in our system
  • Allocation of a unique subdomain/slug (e.g.: mkwork.ro/your-company-name)
  • Activating all modules and features included in the chosen plan
  • Sending login credentials to the email address provided at registration

02 Delivery process — Free Plan

Fill in the registration form
On the Registration page, enter your organization details and create your username and password.
Immediate automatic activation
Your account is created and activated automatically on submit. No manual confirmation required.
Immediately — 0 minutes
Confirmation email
You receive an email with your login credentials and a link to your app.
Immediately — max. 5 minutes
You can start using the app
Access mkwork.ro/[your-slug] and log in with the credentials you created.

03 Delivery process — Paid plans

Registration and plan selection
Fill in the registration form, select the desired plan and billing details (VAT number required).
Proforma invoice
You immediately receive the proforma invoice by email with the payment amount, bank details and order summary.
Automatic — immediately after registration
Payment
You can pay via Bank transfer to the account shown on the proforma, or via online card payment (if the option is enabled). Include the proforma number in the transfer.
at your choice
Payment verification by the provider
Our team checks the bank statement and confirms the payment.
1–3 working days from the payment date
Activating the paid plan
The account is upgraded to the chosen plan. You receive a confirmation email with the fiscal invoice attached.
Immediately after payment confirmation
Full access to all plan features
You can use all modules included in the chosen plan, without restrictions.

Total estimated time for paid plans via bank transfer: 1–3 working days from the payment, depending on the processor

04 Upgrade existing plan

If you already have an MKWork account and wish to switch to a higher plan:

  1. Access Settings → Subscription from the admin panel
  2. Select the desired plan and confirm — a new proforma is automatically generated
  3. You follow the same payment process described above
  4. The new plan is activated immediately after payment confirmation

When upgrading, the previously paid period is applied proportionally (pro-rata) — you don't pay twice for the same period.

05 Subscription renewal

  • Subscriptions are monthly and do not auto-renew — you receive a reminder email 7 days before expiry
  • On expiry, if not renewed, the account automatically reverts to the Free plan — data remains intact and accessible, with no immediate suspension
  • If that Free account remains unused, with no login at all, for 30 days, it is temporarily suspended — you can log in anytime before that to avoid suspension
  • After suspension you have a further 30-day grace period to recover your data, after which the account and all data are permanently deleted (with prior email notice)

06 Fiscal invoice

  • The fiscal invoice is issued in PDF and sent to the billing email registered in the account
  • The invoice complies with the requirements of Law 227/2015 (Tax Code) and includes all mandatory elements
  • VAT is applied according to current legislation (if your organization is VAT-registered, include your VAT number at registration).
  • Copies of invoices are available at any time in the admin panel → Settings → Invoice History

07 Delivery issues

If you have not received access within the stated timeframes or are experiencing activation issues:

  • Check the Spam/Junk folder in your email
  • Check that your payment was processed correctly by your bank
  • Contact us at contact@mkwork.ro with the subject "Delivery issue" and the proforma number

Support response time: We respond within 24 working hours for delivery complaints. Urgent cases are prioritised.