Consumer Protection

Information on
ANPC requirements

Updated March 2026 THEMANIAKS ENGINEERING WORKSHOP SRL

This page is published in accordance with ANPC Order no. 449/2022 on consumer information regarding alternative dispute resolution (ADR), published in Official Gazette no. 725/2022.

01 Alternative Dispute Resolution

If you are a consumer and have a complaint about MKWork Manager services that could not be resolved directly with us, you have the right to use alternative dispute resolution procedures (ADR), free of charge or at low cost, without needing to go to court.

ADR Procedure — ANPC Romania
SAL - Solutionarea Alternativa a Litigiilor
SOL Platform — European Commission
SOL - Solutionarea Online a Litigiilor

02 What is the ADR procedure?

ADR (Alternative Dispute Resolution) is an out-of-court procedure through which a consumer can resolve a dispute with a merchant through an accredited neutral entity, without going to court.

The ADR entity competent for services provided by MKWork Manager is:

Competent ADR entity

The National Authority for Consumer Protection (ANPC)
Directorate for Alternative Dispute Resolution
Str. Unirii nr. 21–25, sector 5, Bucuresti
Phone: 0219551  ·  Web: anpc.ro/ce-este-sal/

03 What is the SOL platform?

SOL (Online Dispute Resolution) is the European Commission's online platform that allows EU consumers to resolve disputes related to online purchases with EU merchants, completely online, in a single language of communication.

MKWork contact email for ADR/SOL procedures: contact@mkwork.ro

04 How to file a complaint?

Before resorting to ADR or SOL, please follow the steps below:

1
Contact us directly
Send an email to contact@mkwork.ro with a description of the issue. We respond within a maximum of 5 working days and we will try to resolve the situation amicably.
2
If we cannot reach an agreement
You can file a complaint with ANPC via the portal anpc.ro/ce-este-sal/ or via the European Commission SOL platform.
3
Prepare your documentation
You will need: your registration account/email, invoice or proforma, description of the issue and proof of previous communications with us.
4
The ADR procedure typically takes 90 days
The competent ADR entity will notify both parties and will propose a solution or facilitate negotiation. negotiation. Our participation in the ADR procedure is mandatory by law.

05 Legal basis

  • ANPC Order no. 449/2022 on certain measures to inform consumers on ADR — Official Gazette no. 725/19.07.2022
  • ANPC Order no. 32/2023 amending Order 449/2022 — Official Gazette no. 133/16.02.2023
  • GO no. 38/2015 on alternative dispute resolution between consumers and merchants
  • EU Directive 2013/11/EU on alternative dispute resolution in consumer matters
  • EU Regulation no. 524/2013 on online dispute resolution in consumer matters
  • GEO no. 34/2014 on consumer rights in contracts concluded with professionals
Note on applicability

The provisions of ANPC Order 449/2022 apply to merchants managing e-commerce websites and online order-taking. MKWork Manager, as a SaaS service with online-paid subscriptions, falls under these provisions for Clients who are consumers (natural persons). Business clients (legal entities) do not benefit from consumer protection legislation, but may use ordinary legal channels.

06 Contact

THEMANIAKS ENGINEERING WORKSHOP SRL
Str. Chimistilor 2, Bl. 2, Ap. 42, cod 505100, Codlea, Brasov
CUI: 46955928  ·  J08/3159/2022
Email: contact@mkwork.ro
Web: mkwork.ro